Cancellation & Returns
HOW DO I CANCEL AN ORDER?
You can cancel your order online before the product has been shipped. If you paid via credit card, debit card, net banking,mobile payment, wallet etc., then your entire order amount will be refunded.
Unfortunately, an order cannot be cancelled once the item has been shipped from our warehouses.
If you wish to cancel an order, please follow these steps:
Write us a mail requesting for cancellation to support@jabaj.com
HOW LONG WILL IT TAKE TO PROCESS MY CANCELLATION REQUEST?
Once you cancellation request is accepted, it will take us a maximum of 1-2 business days to cancel the order and initiate a refund. You will be notified of the same by email.
If you opt for having the money transferred back to the source of transaction, it may take up to 3-5 business days for the respective banks to process the refund. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by Jabaj.com.
WHAT ARE THE MODES OF REFUND AVAILABLE AFTER CANCELLATION?
Refunds are made to the payment mode/account that was originally used to make the transaction. The refund shall be made in Indian Rupees only and be equivalent to the transaction payment received in Indian Rupees.
HOW LONG DOES IT TAKE FOR A REFUND TO BE REFLECTED IN MY ACCOUNT?
Generally, refunds across all payment options take between 3 to 5 working days (excluding holidays) to reflect in your account and sometimes the process takes 5 to 7 working days, depending on the associated bank.
If the payment is not reflected within the estimated time, please reach out to us and then contact your respective bank.
Please note that refunds can only be made to the original card / account only and not through any other mode of payment.
CAN I REQUEST FOR A REPLACEMENT?
Our replacement policy allows you to request a replacement product at no additional cost if the product received by you is defective or is not as ordered. If you find that the package is tampered, please do not accept the item and hand the package back to the delivery person before signing the POD.
You will be eligible to get a replacement if
Our examination of the product shows a defect that qualifies the product for replacement
A replacement request is made within 7 (seven) days of receipt of the delivery of the order
The product has been received in its unused, original condition.
Please note that replacement is subject to availability of a suitable replacement.
Please note that this policy only covers replacements for eligible products that are defective, or are not shipped as ordered. It will not cover routine product wear and tear, damage incurred during use or any other forms of damage and will not, in any event, entitle you to a refund, whether partial or otherwise.
HOW DO I PLACE A REPLACEMENT REQUEST?
You may initiate a replacement request by logging into your account and click replacement request button. Once we receive the replacement request, we will be in touch with you to resolve the issue with the product, and may, under certain circumstances, advice a replacement.
WHAT IS THE PICKUP PROCESS FOR REPLACEMENTS?
You will be required to return the product to the following address:
Jabaj Publications, 5-54-11, 6/18, Brodipet, Guntur, AP - 522002. Ph: 9603502666.
We recommend you use a reliable courier service to return the old product.
While handing over a product for shipping or otherwise shipping it back to us, please ensure that you pack the product securely to prevent any loss or damage during transit.
I HAVE REQUESTED FOR A REPLACEMENT. WHEN WILL I RECEIVE IT?
Once you have raised a replacement request, our team will investigate and initiate the replacement process. You will receive an e-mail advising you on the estimated delivery date. Based on customer location, delivery span varies. If you don't get the return within the promised date, contact us immediately.
CAN I REQUEST A RETURN IF I NO LONGER NEED THE BOOK?
We do not accept returns but we have 7(seven) day replacement policy for damaged or wrong item delivered. See above for replacement request information.
